The protection of your privacy is of utmost importance to us. Compliance with the legal provisions of data protection is a standard for us. We guarantee that all data collected will be treated in accordance with the applicable data protection regulations.
We store all personal data (e.g. surname, first name, e-mail, mobile phone number, etc.) exclusively on servers in Switzerland. When handling your personal data, we take appropriate technical and organizational measures to protect your data from unauthorized or illegal access.
Collection of user data
We collect personal data provided by a user, whether it is in the context of registration, booking an appointment, actively contacting Medicosearch AG (e.g. by e-mail), entering an evaluation and/or comment on our website, booking an appointment on behalf of a third party or using MedicoVideo.
Data requiring special protection
We explicitly inform that data provided independently may include data that is requiring special protection. This includes, in particular, information on the state of health and the disclosure of the doctor-patient relationship in general.
Collection of additional data in the context of the use of MedicoVideo
In addition to the information listed above, we collect credit card information and the user's mobile phone number when using MedicoVideo.
Medicosearch.ch contains a register of medical service providers in Switzerland with their address, registered domicile and specialisation. The information contained in it was collected from publicly accessible sources. At the express request of the medical service provider, the company logo and photos are also published.
In the context of the use of Medicosearch.ch by users we collect personal data of the medical service providers listed in the directory, in particular the reviews and feedbacks given by the users. Furthermore, we collect personal data of medical service providers who are registered on the website (see §3).
We always delete all data, especially the doctor-patient relationship and all appointment booking data, 30 days after the appointment has taken place irrevocably.
The user's login data as well as the data contained in the register of medical service providers in Switzerland will only be deleted when the user or the medical service provider exercises the right of cancellation and revocation according to §8.
A person who has an appointment booking made on behalf of a third party by Medicosearch AG is obliged to obtain the express consent of the person concerned to be allowed to process the data according to § 3 for the purposes below.
The register of medical service providers is a free service of Medicosearch AG in the interest of the public. Every medical service provider has the possibility to request his removal from the register and/or the non-publication of the assessments and comments concerning him according to § 8.
Administration of the online appointment service
For the purpose of managing our online appointment service we intend:
Creation of a satisfaction index of the medical service providers considered in the register
For the purpose of establishing a satisfaction index of the medical service providers considered in the register, we intend:
Provision and implementation of MedicoVideo
For the purpose of providing and executing MedicoVideo, Medicosearch AG intends in addition to "Administration of the online appointment service":
Apart from the data listed above, we do not store any other data in connection with a MedicoVideo. In particular, it should be noted that no conversations, messages or similar between doctor and patient are recorded or stored.
Any person may request access to all personal data relating to him/her free of charge at email@example.com after sufficient identification.
Medical Service Provider
Any medical service provider listed in the register may at any time request its deletion and object to the use of its personal data by us. In this case we will delete all personal data, unless we are subject to a legal obligation to the contrary. In addition, the medical service provider may at any time request not to publish any feedbacks and comments concerning him. This is to be communicated via firstname.lastname@example.org.
We do not pass on any data to third parties except within the scope of the permission granted by the user with the acceptance of this document or in cases provided by law.
We reserve the right to pass on your personal data in accordance with § 3 and § 4 exclusively to third parties within and outside Switzerland who are contractually obliged to us to comply with the same data protection standards to which we are committed. In particular, these third parties are obliged to use data only for the purposes set out in § 7 or other legally permissible purposes, such as technical support in particular, and not to disclose data to other third parties unless we permit this or it is required by law.
When you visit our website, our web servers automatically save the name of your Internet provider, your IP address, the website from which you are logging in, which pages you call up on our website, and the date, time and duration of your visit.
We also use session cookies. Cookies are small data records, as they are currently used by thousands of websites. The cookies do not contain any personalized information, but only code numbers that are meaningless outside our website. In addition, we use Google Analytics to analyse the usage behaviour of our website. Google Analytics also uses so-called "cookies". The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.
These tools are used to ensure the security of our website and systems. In addition, this data is used to record the usage behaviour of users in order to improve our services and to carry out statistical evaluations. This enables us to tailor the content of our websites to the specific needs of our visitors. These uses are completely anonymous. We do not disclose this information to third parties unless required by the relevant authorities. We reserve the right to identify users (in particular by comparing the IP address with the information collected as part of the procedures explained in § 3 and § 4), but only in the event of justified suspicion of misuse of the website and/or serious breach of the General Terms and Conditions.
Of course you can also use our websites without cookies. You can refuse to accept cookies by changing the settings on your browser to disable the cookie storage option or to instruct the browser (usually under "Internet Options" or "Settings") to inform you each time a website wants to install a cookie. If you wish, you can also prevent the functionality of Google Analytics by downloading and installing the browser plugin available at the following link: "http://tools.google.com/dlpage/gaoptout?hl=de". Please note that if you deactivate cookies or Google Analytics, the functions of our website may not be fully available to you.
Gerberngasse 27 – 31
+41 31 312 11 00
Without prejudice to any other administrative or judicial remedy, you have the right to complain to a supervisory authority if you consider that the processing of personal data concerning you is in breach of applicable data protection laws.
Federal Data Protection and Information Commissioner
CH - 3003 Bern
+41 (0)58 462 43 95