FAQ

Online Booking

More and more healthcare providers use our online booking system which allows their patients book a suitable appointment directly online. You can find our current list here
By a healthcare provider, we mean a person or a unit that offers a service and is included to our platform. This can be, for example, a doctor, a dentist or a therapist.
We have developed an algorithm that calculates free appointments in real time. By means of a query on medicosearch.ch, you can always see when a healthcare provider has a free time slot which you can book directly on our website. The booking is sent encrypted to the clinic/surgery and you will receive a confirmation email with the further information.
Every booking will be confirmed by mail or rejected if necessary. The response time depends on the respective work processes in surgery. As a rule, a booked appointment will be confirmed on the same day. Booking confirmation may take a little longer at weekends or holidays. If you have not received an appointment confirmation or rejection after two working days, please contact the surgery directly.
Yes. Any appointment booked online can be canceled online within the period up to 48 hours before the appointment. To do this, please go to your Medicosearch user account and open the necessary appointment. If the remaining time is shorter than 48 hours till your appointment, please contact the surgery immediately and cancel it over the phone.

General about Medicosearch

On the Medicosearch website you can search for a healthcare provider in your area, for specific qualifications, for language skills etc. Having found a suitable healthcare provider, you can conveniently book an appointment online.
In addition, Medicosearch offers you the opportunity to rate your healthcare provider.
If you are searching for a suitable healthcare provider, a maximum of 50 entries will be displayed on one page.
For each healthcare provider you will find the contact details, the specialty and a satisfaction index based on previous reviews.
Via the contact link you can access the overview of the corresponding healthcare provider, where you can find more detailed information. There you can find out if the suitable healthcare provider meet all your requirements.
The Medicos (plus sign symbols) reflect the average of all ratings given to the corresponding healthcare provider. It should be noted, however, that it reflects only the subjective feelings of the users. The overall judgment can be based on coincidence with a small number of reviews. In addition, a comparison between the healthcare providers is possible only to a limited extent, as it can come to distortions due to the different number of reviews.

Registration

When you register at Medicosearch, a user account will be created for you. This allows you to book appointments online at any time and submit reviews.
The registration is free and the data is subject to the privacy policy regulations.
Registration is required if you want to book an appointment online or submit a review.
To ensure authenticity, the registration at Medicosearch must be completed by entering the activation code. Upon your registration, Medicosearch will send you an email with an activation code. Please enter this code into the necessary field.
No, all Medicosearch services are free of charge.

Data

All data is processed according to the valid privacy policy regulations. You can view your data or have it deleted at info@medicosearch.ch.
For more information, please see our Privacy Policy.
Protecting your privacy is very important to Medicosearch. All data is processed according to the valid privacy policy regulations. You can view your data or have it deleted at info@medicosearch.ch. For more information, please see our Privacy Policy.
The General Terms and Conditions regulate the use of the website of Medicosearch AG.
To use the services of Medicosearch, users of Medicosearch must comply with both Privacy Policy and Terms and Conditions.
Yes. Your personal data can be adjusted and / or updated at any time via your user account.
Yes, you can delete it in your account under User Info 30 days after the last appointment.
If you would like to report an mistake in the healthcare provider's data, please contact us at info@medicosearch.ch and tell us the desired changes. Medicosearch will check your message and then update the entry.

Review (General)

This data is used by Medicosearch to improve the search.
If you have consulted your healthcare provider about a whiplash injury, then you should report this reason (whiplash). This allows other patients to narrow the search for a healthcare provider. That is how a healthcare provider can be found who has experience with appropriate whiplash treatment. Use the provided categories for the reason and then select your symptom. If your symptom is not listed, select "Other" and indicate your symptom manually.
At Medicosearch you can rate the healthcare providers, surgeries, hospitals and clinics.
The goal of Medicosearch is to help patients choose their healthcare provider. The reviews on Medicosearch are from patients for patients and reflect their subjective experiences. By publishing the reviews Medicosearch offers patients a decision-making aid when choosing a healthcare provider.
The more reviews can be published, the greater will be the help for other users concerning the choice of the suitable healthcare provider.
To submit a rating, click on the "RATE NOW" link on the profile page of a healthcare provider, hospital or clinic and follow the instructions there.
The aim of Medicosearch questionnaire is to record patient's subjective feelings about the appointment and to share this information with other patients.
Please refer to the questionnaire for specific questions.
We believe that the commented reviews will increase the value for other users. Please write fairly and objectively; offensive or defamatory texts will not be published.
Example of a valuable note is: "I have been treated very attentively and personally by my healthcare provider. The healthcare provider has taken time for my concerns and has informed me comprehensively. His advice was very valuable and his treatment helped me a lot."
Please read the reviews of other users. It will help you to get an idea of what information could be helpful to other users.
Choose a short, but meaningful title for your review. For example, "The healthcare provider who I trust", "Super treatment", "No back pain", "Efficient and extremely helpful healthcare provider", "Well-maintained surgery and pleasant atmosphere", "Friendly and personal contact", "Completely satisfied with the hospital stay", etc.
Any review is helpful if it is true and not insulting.
Were you angry at your healthcare provider and would you like to leave a negative review? Please consider, that once you have submitted a review, you will not be able to remove it.
Always rate your healthcare provider substantially and factually. Any review is unacceptable that is offensive, defamatory, or untruthful.
No, a once submitted review can not be deleted or changed. However, you have the opportunity to submit a new rating at any time.
Yes. Your reviews are be published anonymously.
Yes. All reviews are checked by the neutral healthcare providers for their objectivity and content and for compliance with the legal requirements. The reviews will also be checked if they are not insulting or defamatory and provide helpful information to other users concerning the choice of the suitable healthcare provider.
Yes. Medicosearch reserves the right to delete reviews at any time without justification. This can be the case if the review violates the legal regulations and / or the general terms and conditions (offensive, defamatory, etc.).
However, the reviews are only changed with the consent of the author. This can especially be the case if the legal regulations are endangered without modification.
Yes. A healthcare provider may object to the review of a user at Medicosearch. As a result, our specialists check the review again and then decide if it remains visible on the website or not.

Review (Doctor)

The place of your meeting will be used by Medicosearch to generate the feedback questionnaire below.
If your healthcare provider has treated you both in his clinic and in the hospital (e.g. consultation in the clinic, surgery in the hospital), then select "Clinic and Hospital". If the healthcare provider visited you at home or if it was an emergency doctor who treated you at the scene of the accident, select "Elsewhere".
The bond of trust consists of two questions, whether the healthcare provider has taken your problem seriously and whether he has taken time for you. It will give you an idea of how you personally felt the atmosphere during your consultation with the healthcare provider.
Please provide specific comments on your experience in the text box below "Comments and justification of my review, advice or remarks".
The information behavior consists of two questions, whether the healthcare provider has informed you thoroughly and whether his explanations were comprehensible for you. It describes the extent to which the healthcare provider has approached you and how his or her orientation and explanations were comprehensible.
Please provide specific comments on your experience in the text box below "Comments and justification of my review, advice or remarks"
The recommendation consists of two questions, whether the health care provider has fulfilled your expectations and whether you would recommend him. It will give you an idea of how satisfied you were with your healthcare provider's performance and would like to recommend him to other users.
Please provide specific comments on your experience in the text box below "Comments and justification of my review, advice or remarks"

Review (Surgery)

Medicosearch is aimed at enabling the opportunity to evaluate the healthcare provider's place of work (the surgery) separately from his service. Different healthcare providers work in a surgery (e.g., group surgery) and it would therefore be unfair, if e.g. a poor healthcare provider's review automatically lead to a poor surgery rating or vice versa.
Please select the appropriate surgery. If the surgery you have visited is not listed, select Other and add it. The newly added surgery is then reviewed by Medicosearch and appears for the next user in the selection.
The organization consists of two questions, whether it was easy for you to get in touch with the surgery and whether you had an appointment within a reasonable time. This gives an idea of how well the surgery is organized.
How hard was it for you to contact the surgery? Did you have the opportunity to choose from various contact media (email, telephone, fax)? Was your phone call answered in person or were you forwarded to a voice mail?
Please provide specific comments on your experience in the text box below "Comments and justification of my review, advice or remarks"
Here you should explain how you were met in the surgery. Did the surgery staff treat you thoughtfully and appropriately?
Please provide specific comments on your experience in the text box below "Comments and justification of my review, advice or remarks"
How long did you have to wait for your treatment? Have you been treated within a reasonable time? Were you adequately informed that you had to wait longer due to an unexpected event (emergency, etc.).
Please provide specific comments on your experience in the text box below "Comments and justification of my review, advice or remarks"
Here you should explain what impression you had of the surgery whether you found the rooms very appealing (for example, comfortable and spacious seating, magazines, pleasant lighting conditions, etc.).
Please provide specific comments on your experience in the text box below "Comments and justification of my review, advice or remarks"

Review (Hospital)

Medicosearch is aimed at enabling the opportunity to evaluate the healthcare provider's place of work separately from his service. Different healthcare providers work in a hospital and it would therefore be unfair, if e.g. a poor healthcare provider's review automatically lead to a poor hospital rating or vice versa.
Please select a hospital (clinic) and the appropriate department. If the hospital (clinic) you have visited is not listed, select Other and add it. The newly added hospital (clinic) is then reviewed by Medicosearch and appears for the next user in the selection.
What general impression did you have of the hospital in terms of location, environment, walking areas (for example garden), signage, information, patient reception, access to a kiosk (for example newspapers, magazines etc.) etc.
Please provide specific comments on your experience in the text box below "Comments and justification of my review, advice or remarks"
The evaluation of the staff consists of three questions, whether the staff was helpful, whether you were satisfied with the care and whether the staff organized your hospital stay well. The evaluation will give us an idea of how you were taken care of by the staff in the hospital.
Please provide specific comments on your experience in the text box below under "Comments and justification of my review, advice or remarks".
Here you should explain whether the furnishing of the room and the waiting room met your expectations. Describe whether you were satisfied with the food (please note, that for medical reasons your food may have been specified or restricted).
Please provide specific comments on your experience in the text box below under "Comments and justification of my review, advice or remarks".

Doctor’s Comment

The healthcare provider will be contacted by Medicosearch as soon as a new review about him is online. He has an opportunity to comment on it. A direct contact with the author of the evaluation does not take place. The healthcare provider does not find out the personal details of the author.
The healthcare provider's comment appears directly below the review to which it refers.
No. Medicosearch does not offer this option to the healthcare providers.
If the healthcare provider expresses legitimate doubts as to the origin of a review i.e. if he wants to be certain that a review is from one of his patients, he has the right to request Medicosearch to disclose the user's personal data.
In such a case, you will be contacted by Medicosearch via e-mail. You have an option of agreeing to or refusing the disclosure of personal data. If consent is denied, Medicosearch reserves the right to cancel the evaluation or to obtain written evidence from the user regarding the "doctor-patient relationship" (e.g. medical bill).

Abuse

If you encounter the reviews that you find offensive, defamatory, improper, illicit or unethical, use the link provided or send an e-mail to info@medicosearch.ch. Medicosearch will be informed immediately about the possible abuse and will pass the objectionable evaluation to the specialists for the further review.
It is helpful to report an abuse, so that the information at Medicosearch always remains of high quality and thus provides the users with the desired value.

Technical Problems

If you have any technical problems, you can always send an e-mail to info@medicosearch.ch. Please describe your problem so that we can help you quickly.
If your question is not answered by these FAQs, please contact us by email or call us.